This platform is owned and operated by Fivo Technology. This policy explains what information we collect and how we use it.
We collect account details you provide (such as name, email, phone and business information), content and contacts you upload to run your messaging, and technical data such as log and usage information needed to operate the service.
We use your information to provide and improve Fivo SMS, deliver your WhatsApp messages, process billing, provide support, and maintain the security and integrity of the platform.
Messages and contact data you send through Fivo SMS are processed on your behalf to deliver your communications via WhatsApp. You are responsible for having a lawful basis and valid opt-in for the contacts you message.
We share data with the third parties required to run the service — including WhatsApp/Meta for message delivery and payment providers for billing — and where required by law. We do not sell your personal data.
We apply technical and organisational measures to protect your data, including encryption of sensitive credentials such as access tokens and API secrets. No system is completely secure, so we cannot guarantee absolute security.
We retain data for as long as your account is active or as needed to provide the service and meet legal obligations. You may request deletion of your data subject to those obligations.
Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. Contact Fivo Technology through your account's support channels to exercise these rights.
We may update this policy from time to time. For any privacy questions, contact Fivo Technology through the support channels listed in your account.